FAQs

When should I call a moving company?

The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it’s a good idea to give your moving company four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard service, require flexibility with alternate pickup and delivery dates. Continental aspires to meet your preferred dates or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical, due to a lease expiration or real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise schedule. You should discuss your specific pickup and delivery requirements with your relocation Consultant, who can advise you regarding the types and costs of services available.

What is a binding estimate?

A binding estimate specifies in advance the cost of the move, based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as a “shuttle” from a location at which a full-size truck cannot operate directly), the total cost will increase.

If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

How long does it take to move?

This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a truck, it is often necessary for two or more shipments to be loaded on the same truck. Each shipment is carefully sectioned off from the others.

DOT allows a maximum of 21 business days from your first available delivery date, but with Continental Moving Services you do not need to worry about that.

My move date changed. What should I do?

Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates; keep in mind your estimate may change depending on the dates you selected.

Items I Cannot move with Continental Moving Services?

Hazardous items that pose a potential threat to the health and safety (i.e. explosives, flammable gases and toxic substances) should not be packed into your shipment.

If you have questions about the suitability of an individual household item, feel free to ask your relocation consultant. Some items may be permitted only with proper packaging and labelling.

Hazardous Items:

·         Aerosol cans

·         Ammonia

·         Ammunition

·         Car batteries

·         Charcoal/lighter fluid

·         Charged scuba tanks

·         Chemistry sets

·         Cleaning solvents

·         Darkroom chemicals

·         Fertilizer

·         Fire extinguishers

·         Fireworks

·         Fuels/oils

·         Household batteries

·         Kerosene

 ·         Liquid bleach

·         Loaded guns

·         Matches

·         Nail polish/remover

·         Paint thinners

·         Paints/varnishes

·         Pesticides

·         Poisons

·         Pool chemicals

·         Propane tanks

·         Rubbing alcohol

·         Sterno fuel

·         Weed killer

 

 
 
Perishable items*:

Food without adequate preservation
Frozen food
Open or half-used foods
Plants
Produce
Refrigerated foods